FAQs – J.A. Laporte Flowers & Nursery

The hard-working team at J.A. Laporte Flowers & Nursery can only fulfill so many orders in a day. Amidst the COVID-19 pandemic, we are required to practise safe physical distancing which means we can't help as many customers as usual. With over 17 greenhouses and a 2,000 square-foot store, staff need to scour our nursery to grab each and every item purchased through our online store. This can be very time consuming for our team, and we thank you for your patience.

Due to the cap on how many orders can be placed per day, not everyone will be able to place their order at any given time. If the limit of daily orders has been reached, please attempt to place your order the following day. Since the cap on the number of orders resets at midnight every day, you can place your order as early as 12:01 a.m. Please note that most orders come through between 5 a.m. and 7 a.m.

Each order, no matter how small, takes time to fulfill. We often receive multiple small orders from the same customer, which is very time-consuming for staff. Under our current circumstances, we are encouraging our customers to think twice before placing an order, to ensure their order is complete. By eliminating multiple orders, you are saving an order slot for another customer.

Due to COVID-19, we do not have the same range of products we typically offer which means we may not be able to replace until 2021. In the meantime please ensure to have clear pictures of the plant in question. Ensure to capture the trunk from multiple angles as well as the canopy. A copy of the receipt including the guarantee paperwork is also required. Please send us an email to info@jalaporte.com containing these details.

We’ve got answers! Check out our list of Frequently Asked Questions (FAQ) for answers to common gardening queries.

Still can’t find an answer? We are compiling your questions and will do our best to respond via blog posts and informational videos which we will be sharing on social media.

Please bear in mind that the majority of our time is spent maintaining our greenhouses which leaves us with little time to answer phone calls and emails relating to specific gardening questions. Thank you for your understanding and cooperation.

COVID-19

Business Operations

Online orders

Replacements & Warrantee

Gift Cards

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