In regular circumstances, if you were not completely satisfied with your purchase, we would gladly accept a return or exchange within 30 days of delivery or pick-up, upon presentation of the original receipt. However, since we are closed to the public, we have consequently decided to suspend our in-store product returns and exchanges (including products under warranty) until normal operations resume. Due to the uncertainties that come with this pandemic, we are not in any position to provide any exact dates. 

Please note that all 2020 purchases will not be under warrantee.

If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card. All clearance items (unless damaged or defective) and gift cards are excluded from this policy. This guarantee does not cover consequential or incidental damage. 

If your merchandise has arrived damaged, please send us an email at as soon as possible with a detailed description of the issue along with photos. We will take care of the rest!


Should you not be happy with a product purchased in the year 2020, please send us an email at sales@jalaporte.comWe will handle the return/refund request on a case by case basis

Please note that the item(s) must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment. 


Due to COVID-19, we do not have the same range of products we typically offer which is why we cannot offer replacements until normal operations resume. Please bear in mind that we may only be able to offer you your replacement when we or our suppliers are able to supply said product.


Due to COVID-19, we do not have the same range of products we typically offer which means we may not be able to replace until 2021. In the meantime please ensure to have clear pictures of the plant in question. Ensure to capture the trunk from multiple angles as well as the canopy. A copy of the receipt including the guarantee paperwork is also required. Please send us an email to containing these details.