Returns:

Should you not be happy with a product purchased in the year 2020, please send us an email at sales@jalaporte.comWe will handle the return/refund request on a case by case basis

Please note that the item(s) must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment. 

If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card. All clearance items (unless damaged or defective) and gift cards are excluded from this policy. This policy does not cover consequential or incidental damage. 

Exchanges/Replacements:

Due to COVID-19, we do not have the same range of products we typically offer which is why we cannot offer replacements until normal operations resume. Please bear in mind that we may only be able to offer you your replacement when we or our suppliers are able to supply said product.

Warranty:

Due to COVID-19, we do not have the same range of products we typically offer which means we may not be able to replace until 2021. In the meantime please ensure to have clear pictures of the plant in question. Ensure to capture the trunk from multiple angles as well as the canopy. A copy of the receipt including the guarantee paperwork is also required. Please send us an email to info@jalaporte.com containing these details.

Please note that all 2020 purchases will not be under warranty.